A café owner has received a formal letter complaining about the cost of a £2.20 cup of tea – even though it cost another 85p to post it.
The anonymous customer put pen to paper for the letter to the Toast Café and Deli in Wrexham, Wales after their “shock” at having to pay £4.40 for two cups of tea.
It cost another 85p for the second class stamp to send the missive 12 miles to the café.
The author said it’s “no wonder OAPs cannot go out” in their plea bemoaning the price.
The award-winning café posted a photo of the letter on Facebook, with a comparison of its prices and other cafes in Wrexham.
The post read: “Whilst prepping the café ready to reopen tomorrow morning from 10am, we received this letter which was posted to us from a customer from Chester!”
Owners Claire and Paul Wright won the Best Café in Wales prize at the Best of Welsh Business Awards in Cardiff and received the Good Food Blue Ribbon for Delicious Dishes Award 2023.
Claire said: “Paul and I feel disappointed and shocked to receive this letter where the customer felt compelled to write to us to complain about the price of a cuppa and also buy a stamp to post it to us.
“We have always tried to keep our prices in line with other independent cafés and coffee shops in Wrexham city centre.”
The café did some research and discovered some other similar independents in Wrexham are charging anywhere between £2.29 and £2.50 for a cup of tea, with the average price being £2.42.
‘Staff wages’
They added: “Did you know when we buy food and drink from a small café, it’s hardly even about the cost to cover the ingredients and staff wages to create and serve the food and drink – the majority of the transaction amount is to cover all the overheads to actually just have a business.
“Advertising and marketing, accounting fees, cleaning products, repairs and maintenance, electricity, wages, kitchen and front of house equipment, licensing, payment processing fees, point of sale software, bank fees, telephone and internet, water, waste removal, rent, loans, delivery fees, subscriptions/memberships and so on.
“We know things are hard for everyone at the moment and more so for pensioners and during these difficult times, we are trying not to pass the costs onto our customers but we feel we charge a reasonable price for our food and drink.”
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