A passenger had to sleep in an airport cot after her flight was delayed, then cancelled in May.
Laura Waring had to buy clothes at Target after her luggage was left off her flight, per The Guardian.
It’s a microcosm of the challenges faced by passengers amid a turbulent period for global aviation.
A sales coordinator was forced to buy new clothes and drive two hours to her destination, after her luggage was left off a United airlines flight that departed 13 hours she had been due to travel.
The saga is a microcosm of the wider challenges faced by passengers amid a turbulent period for global aviation, as airlines rejig their summer schedules to counter staff shortages, economic pressures, and pent-up consumer demand.
Laura Waring, 47, of Budd Lake New Jersey, was originally scheduled to fly from Newark to San Diego on Friday May 20 to help organize her employer’s conference the following Monday, she told The Guardian.
After Waring’s flight was initially delayed, then canceled, she had slept for 45 minutes on a cot in the airport, according to The Guardian.
When the executive sales coordinator eventually secured a United Airlines flight 13 hours later, her luggage didn’t make it aboard, per The Guardian. The flight was traveling to Los Angeles, meaning that she had to drive two hours to her original destination of San Diego, the outlet also reported. When her bag eventually arrived, she said the handle was broken.
Waring told The Guardian she has receipts and hopes the airlines will reimburse her.
United Airlines and Waring are yet to respond to Insider’s request for further comment, which were made outside of standard working hours.