They are desperate to obtain paperwork that will allow them to leave Sudan’s deadly war behind.
Asked where she intended to go, Omar replied: “Anywhere but here. This isn’t a country any more.”
In five months of war, the violence has killed 7,500 people, displaced more than five million and eroded Sudan’s already fragile infrastructure, plunging millions into dire need.
“There’s nothing left. We can’t live or put food on the table or educate our children,” the mother of four said.
Like Omar, many have flocked to the coastal city, which has so far been spared in the fighting and is now home to government officials, the United Nations and Sudan’s only functioning airport.
“I was in Atbara for two months, but when I heard they were issuing passports again I came to Port Sudan,” said Salwa Omar.
But days go by and only a lucky few manage to get inside the building to hand in their paperwork, as others like her wait outside for their turn.
“If you know someone inside who will get it done for you quickly, come. Otherwise don’t bother,” Marwa Omar said, frustrated by the long wait and poor organisation.
Those lucky enough to get inside the building have to enter “a cramped room, terrible heat and no chairs”, said another applicant, Shehab Mohammed. “You have elderly people leaning on their canes for hours or sitting on the floor. It’s all wrong.”
Over the noise of dozens of people trying to push their paperwork through, Fares Mohammed, who came to get a passport for his child, said: “At this rate, we’ll be here for months.”
“It’s so crowded it’s hard to breathe. Imagine what these children and old people are feeling,” he said.
But still, they show up every day, determined to leave Sudan at any cost.
More than 2.8 million people have fled the Sudanese capital Khartoum, where the pre-war population was around five million.
Some left immediately for safer places, but others spent months sheltering in their homes, rationing water and electricity while praying that the rockets were farther away than they sounded.
Sudan was already one of the world’s poorest countries even before the war broke out, but now it has plunged into a horrific humanitarian crisis.
More than half the country is in urgent need of humanitarian aid, according to the UN, and six million people are on the brink of famine.
Those who could scramble enough money together to make it to Port Sudan are burdened with skyrocketing accommodation and food costs.
And now they have to stump up the fee to issue the passport: 120,000 Sudanese pounds (US$200), which was the average monthly salary before the war.
Nour Hassan, a mother of two, is willing to pay whatever it takes to get passports for her children. Every day she waits from 5am until 9.30pm, clutching her family’s file of paperwork.
The goal, she said, is to make it to the Egyptian capital Cairo, where she has family.
“It’s a terrible choice to leave, but living here has become impossible,” she said.
Like many of the more than 310,000 people who have already crossed Sudan’s northern border into Egypt, Hassan assures herself it is only “a temporary solution”.
They will stay only until it is safe enough to come home again.
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