(Bloomberg) — Starbucks Corp.’s mobile ordering was down on Tuesday, according to a notice on the company’s app.
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The app displayed a message saying customers should instead place orders in person. About 1,400 users had reported issues around 9 a.m. in New York, according to Downdetector.
Attempts at mobile ordering by users in Chicago, New York, Tampa, Boston, Atlanta and Ottawa showed a “system error” earlier Tuesday morning. Baristas at locations in New York and Chicago said as of 11:30 a.m. that they hadn’t been notified of the cause. The company didn’t immediately respond to requests for comment.
The chain had planned a buy one, get one free deal from noon to 6 p.m. on Tuesday, according to a promotional email sent to rewards members. Starbucks has been offering discounts more frequently to spark demand following a sharp pullback in orders earlier this year.
Baristas at a Starbucks in Manhattan said they’d noticed the outage around 7 a.m. Some guests were able to scan their barcodes to pay or earn rewards, but that wasn’t working for everyone.
It’s the second time Starbucks has had problems with its mobile app this month, with the massive Crowdstrike IT outage also disrupting mobile orders.
Starbucks reports results for its fiscal third quarter on Tuesday. The chain is under increased scrutiny to improve results after an activist took a sizable stake, according to the Wall Street Journal.
(Adds notice on Starbucks app confirming the issues.)
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