TechCrunch
‘Emotion AI’ may be the next trend for business software, and that could be problematic
As businesses experiment with embedding AI everywhere, one unexpected trend is companies turning to AI to help its many newfound bots better understand human emotion. It’s an area called “emotion AI,” according to PitchBook’s new Enterprise Saas Emerging Tech Research report that predicts this tech is on the rise. Emotion AI claims to be the more sophisticated sibling of sentiment analysis, the pre-AI tech that attempts to distill human emotion from text-based interactions, particularly on social media.
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