The effort has been discussed internally as a “community commerce” effort, according to people familiar with the matter, meaning it is meant to capitalise on the app’s potential to bring people together through their niche interests.
But the early version of the experience shows no evidence of the ultra-personalised algorithm TikTok is known for in its video feed, which has been key to its success in capturing users’ attention.
Instead, Shop is plagued by the same problems with a free-for-all marketplace that Amazon has faced.
Categories and subcategories of products are filled with overwhelming choice. The Home & Kitchen section shows a 37-cent-mini-car trash can next to a US$16 four-foot computer desk and a US$8.43 three-piece polyester satin sheet set.
TikTok said the article is “misleading” and that it does not “represent the TikTok experience”.
The marketplace highlights prices, which are remarkably low and listed in large font.
Coupons and free shipping offers get highlighted in red and green respectively. TikTok creates a sense of urgency by listing next to a product how many times it has been sold, and a countdown clock with the hours, minutes and seconds left of a sale.
No brands are listed before clicking on a product. Most product names seem more tailored to search engines and algorithms than human shoppers.
One listing, for instance, touts “Women’s 3 Piece High Waist Workout Shorts Butt Lifting Tummy Control Ruched Butt Smile Yoga Short Pants”.
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The most prominent section is for “Today’s Deals”. On the feed seen by Bloomberg, the top promoted product was a snail mucin-based face serum which has recently gone viral on the app.
The seller, listed as FIFTHLINYOUNG-4, advertised the serum for US$7.99, down from US$39, but neither number aligns with the US$25 price the brand COSRX offers on its website.
The TikTok seller also says the product is manufactured in China, while COSRX products say on the packaging that they are made in Korea.
“Dear, yes, it is genuine,” the seller said in a message on TikTok. “The new store is offering discounts during events.” The seller did not respond to questions about why the product says it is manufactured in China.
CORSX did not immediately respond to a request for comment.
The snail mucin is also the only skincare item listed by FIFTHLINYOUNG-4. The other items by that shop include a drone marked down from US$999 to US$88 and a tooth-whitening kit with photos that do not match the brand name in the listing.
“Even in testing, there are over 200,000 verified US merchants on TikTok Shop selling legitimate products, including over 150,000 beauty products that have been validated through our process and represent some of the biggest names in the beauty business,” said a TikTok spokesperson.
In June, a person familiar with the company’s US Shop strategy said the company was focusing on American sellers.
That strategy appears to have changed. A quick search reveals a number of Chinese brands on TikTok Shop that Amazon has kicked off its platform for faking customer reviews.
Guangdong SACA Precision Manufacturing was booted from the e-commerce giant in June 2021. Products from its brands Taotronics and VAVA are currently available on TikTok.
So is the hot-selling headset brand Mpow, whose parent Shenzhen Qianhai Patozon Network & Technology was also removed from Amazon.
In its terms that a user can click on before checkout, TikTok says “we make no representations, warranties, or guarantees, whether express or implied, that any content on TikTok Shop is accurate, complete, or up to date.
“We have no visibility or control over the contents on or available through those sites or resources and you acknowledge and agree that we have no liability for any such content”.
When a user checks out from the Shop tab, purchases from multiple sellers can be made at the same time in the same checkout.
TikTok is processing payments through its app, Bloomberg has reported, meaning the company will also be collecting additional information about users, including card details, billing address and shipping address.
That may eventually lead to extra regulatory scrutiny for the company. TikTok has been under pressure from federal, state and local governments for its data privacy practices.
The app’s Chinese ownership has sparked national security concerns, over whether Americans can be tracked or influenced on the app.
The company has said it is working to isolate sensitive data from its American users so that only staff in the US can access it through a separate unit called USDS.
“TikTok US protected user data is stored in the US and managed by USDS, and we work with third party payment platforms to facilitate transactions on TikTok Shop, with all data managed by the payment partner,” a company spokesperson said.
Lawmakers have been particularly sensitive to whether the app collects location data on users. Before the launch of Shop, the company said it updated its app so it no longer collects precise or approximate GPS data, only approximate location information.
But Shop appears to open up some user data to its sellers. In TikTok’s Buyer Policy, the company says that “sellers are independent controllers of the data that they collect about you via TikTok Shop, and TikTok is not responsible for their compliance with applicable law”.
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