Connect with us

Editor Picks

Transworld Internet Service Provider Is Pathetic & Scam Company of Pakistan

DJ Kamal Mustafa

Published

on

Transworld Internet Service Provider Is Pathetic & Scam Company of Pakistan

Well, This is my story and many consumers of Transworld have also reached out to me and expressed their feelings, and their experiences of using Transworld Internet Service Provider. After all the complaints I received, I then decided to write this article. In this exclusive pitch, I will share my experience and how I terminate their service on September 30, 2022, after my fiber got cut by their team 8 days before Sept, 30th in name of doing “Underground Wiring”.

 

My experience with Transworld Internet Service Provider:

I got my connection on September 2021 in Karachi, Imagine being repeatedly called by a sales team to switch to Transworld. After two days of continuous calls from one of their team, I decided to switch to their service. I paid them in advance for 3 months, and after receiving the money they assured me in 5 business days my connection will be deployed. It took them 8 business days but during that time the person who took the money from me has gone offline and never picked up my call, Earlier he called me 25 times in 3 days. On Saturday my connection was deployed and service and speed were great but on Tuesday I saw a red blinking light on my modem. I called their service team and they said someone cut your fiber, I asked them who and why? This is my new connection how can someone cut my wire? They replied! we will send the team and get it sorted. In 9 hours my complaint was solved but after the next day the same fiber was cut again, I said to their team my connection was deployed on Saturday it’s not even a week and two times my fiber was damaged, who is responsible? they replied “It could be our competitor,” I asked them. Who are they? and What it has to do with me?

The Transworld technician came out to me and told me that either the PTCL team or the area cable networks cut our fiber, When I asked them do you do the same? they said if they cut our’s we cut them so simple. Anyways, after 24 hours my complaint got solved. Now I was worried about what would be the future of Transworld and what will happen if my fiber cuts again. They will take 1 day to fix the problem, what will I do now? The time went by slowly, every month they cut my fiber twice or thrice sometimes they say It is due to K Electric activity, sometimes they say it was by PTCL, then they say Greenline bus service is causing it. When I call them, they give me the same automatic response and assure me the team will reach but it almost takes from 1 day to 3 days.

 

How I disconnected/terminated Transworld service?

In Jan 2022 my fiber was damaged twice in a month and they blamed KElectric. The same happened in Feb and March, but in April it was one time only. May was my birthday month so again two times fiber damaged, June one time, July one time, and August 2 times as well. In August they took almost 77 hours to fix my problem. I was very tired and upset that what is happening with this shitty service. I would like to remind all of you that during that time I was reached by their executives, and customer support team personally via email and phone. They always tell me that it won’t happen again and blah blah but I made up my mind that I won’t use their service anymore if the fiber gets damaged again.

Now September 2022 came, and this was the last month when I used their service. I had launched 3 complaints in September, the last fiber of mine was damaged when Pakistan beats England in a T20 match that was played on Sunday 25th September. At around 11 o clock PM my fiber was cut from outside and that too of an individual as per the Transworld team confessed later. Upon launching the complaint I was told that in 24 hours my problem will be solved as usual it was a pathetic response. The next day at around 5:00 PM I saw their team in my area and was fixing the problem, I reached out to their technician and asked them if he was here for my complaint, and he replied with a big NO. I told him that on the same pole my fiber is also damaged since last night and it is happening every month so please fix my problem. The technician checked his complaint list and told me that my name was not on the complaint. I was angry and said you came here to fix someone’s problem on the same pole where my wire is also broken but you are refusing to fix mine, what the hell is this? He replied back that company has not told him about my complaint.

I called the Transworld helpline on the spot and told them about the incident he said your problem will be solved in 24 hours. I asked them if you were the ones who were sending reminders since morning to your team (at that time 4 reminders were sent since I launched the complaint on September 25th). I asked them again to whom you were sending reminders. They had no answers and was telling me the same automatic response “Hum takleef k liye mazraat khuwa hain hum apni teams ko abhi batatay hain and aap see who log jald raabta kar legay, aap ko ab dobara call karnay ki zarorat paish nahi ayegi”

The fiber was damaged on Sunday, no team reached out to me till Tuesday. I got a call from Transworld that the team will be dispatched in the evening, I was waiting but no one came. In just two days I rang them the 15th time and sent 5 emails with multiple reminders sent but no one came. I then decided to go to their customer hub at Clifton DHA Phase V, Karachi with my mom. I met their senior manager and staff and told them about my problem for the past 1 year and also the recent outage. He then reached out to 2 engineers that handle my area but both said we are not working there, The Transworld customer hub team was feeling bad that no engineers were entertaining them. They assured me in the evening your internet will be restored. I was waiting and nothing happened, from Sunday to Wednesday I just wasted my time with them and I was very angry with them. The next day on Thursday I went again to their same customer hub and asked them where is the team which you promised. My mom who was with me asked their manager if we came to your office after driving for approx 1 hr and you have nothing to say except the same automatic response. The manager said we didn’t know that the team was not reached yet.

He called one of the engineers and told him about my complaint, they lied that many fibers in the area were damaged. First, they said it is due to greenline bus services then they say redline bus service. The technician told the manager, and officer that we will restore Kamal’s internet but it will be disconnected again because of work by the redline bus service (Government of Sindh). I said this is not my problem it’s you who is responsible first it was KElectric, then PTCL guys, and now the redline bus service. I went home and no one fixed my internet even on Thursday. I then decided to switch to other Internet Service Providers, I called them to terminate my service on September 30th, and take your device kindly. It was Friday their team came into my area for solving someone else problem but not mine. Finally, on Saturday I moved to a new ISP after wasting a week on them, went to their customer hub twice, called 30th times plus, sent 20 emails, and multiple reminders but all was their Transworld drama.

On Monday I received multiple calls from the Islamabad Transworld office and they were like “Please give us chance we will provide you service, please find a middle way, we are sending a team now” I said I don’t need your service anymore, as I have switched to new ISP.

 

My Final Review:

Transworld and Stormfiber both companies run a similar mechanism if your fiber gets cut from outside it will take more than 24 hours and sometimes even a week to solve your problem. I suggest to my readers that go with other ISPs and don’t fall to Transworld’s cheap promotion packages because if your fiber gets cut you will be stuck in your work and no one will help you, not even their executives, so stay away from Transworld Internet Service Provider.

DJ Kamal Mustafa is a Music Producer, DJ, Pakistani Filmmaker, and Journalist. Has Made six Animated Films and Released 18 Music Albums for Pakistani and Bollywood Celebrities. The latest animated film on Cyber Awareness has been released by DJ Kamal Mustafa, a project for NR3C.GOV.PK (National Response Center For Cyber Crime) FIA Cyber Crime Wing. I have been featured in The News, Geo News, Dunya News, Gulf News, Global Village Space, and in many newspapers and news blogs. I am writing for Pakistan Today, Times of India, Capital TV, Daily Times, and other news outlets.

Continue Reading
Advertisement

Breaking News

Advertisement

Editor Pick’s

Latest Entertainment

Entertainment15 hours ago

The Weeknd triumphantly returns to ‘the scene of the crime’ for L.A. makeup show

The Weeknd performing his After Hours Til Dawn Tour earlier this year. (Photo: Paras Griffin/Getty Images) “And we’re back at...

Shadab Siddiqui's Allah Di Namaz is a music video released on Zee Music Shadab Siddiqui's Allah Di Namaz is a music video released on Zee Music
Entertainment17 hours ago

Shadab Siddiqui’s Allah Di Namaz is a music video released on Zee Music

Allah Di Namaz is a music video for old-school lovers Director Shadab Siddiqui’s Allah Di Namaz explores the picturesque beauty...

Entertainment21 hours ago

2022 Soul Train Awards: Full Winners List

The 2022 BET Soul Train Awards finally hit the small screen Saturday (Nov. 26) night, and while the show was...

Entertainment23 hours ago

Xscape Honored With Lady Of Soul Award At 2022 BET Soul Train Awards

R&B veterans Xscape were honored with the Lady Of Soul Award at the 2022 Soul Train Awards, presented to the...

Entertainment1 day ago

Dua Lipa shares recording studio photos with Rolling Stones frontman Mick Jagger

Dua Lipa shares recording studio photos with Mick Jagger. (Photo: Michael Tullberg/Getty Images) Is there a Dua Lipa and Rolling...

Entertainment1 day ago

Dwayne Johnson Says He’s Grateful for Thanksgiving with Family: ‘We Count Our Blessings’

LOS ANGELES, CALIFORNIA – NOVEMBER 03: (L-R) Ata Johnson and Dwayne Johnson attend the World Premiere of Netflix’s “Red Notice”...

Entertainment1 day ago

Queen Elizabeth Knew Her Time Was Running Short, ‘Had No Regrets’ Before Her Death, Book Says

FEBRUARY 02: Queen Elizabeth II is photographed at Sandringham House to commemorate Accession Day, marking the start of Her Majesty’s...

Entertainment1 day ago

Pregnant Chrissy Teigen and John Legend Celebrate Thanksgiving with Luna & Miles Ahead of Next Baby

chrissy teigen, john legend Chrissy Teigen/Instagram Chrissy Teigen and John Legend have lots to be thankful for this Thanksgiving. The...

Latest Sports

Sports37 mins ago

A wild win propels Commanders to best record in 5 years, playoffs become real

The Commanders are in the playoff conversation with a home-and-home upcoming against the rival New York Giants.

Sports57 mins ago

No Rodgers, no wins, no hope: Nathaniel Hackett and Broncos are flailing

After another faceplant, this time against three-win Carolina, how does Denver get out of its tailspin?

Sports1 hour ago

How Tom Brady fared in Buccaneers’ Week 12 loss to Browns

Tom Brady and the Tampa Bay Buccaneers couldn't hold on in overtime as they fell to the Cleveland Browns on...

Sports2 hours ago

Trevor Lawrence pulls off epic comeback win over Ravens with electric two-minute drive

Lawrence went 7-9 for 91 yards with the game-winning touchdown and a two-point conversion in the final drive of the...

Sports2 hours ago

White Sox, free agent starter Mike Clevinger agree to deal

The White Sox have agreed to a deal with starter Mike Clevinger in their first major offseason roster addition.

Sports3 hours ago

World Cup 2022: Knockout-round scenarios for each team ahead of final group games

France is the only team so far to clinch advancement to the Round of 16. The USMNT can advance with...

Sports3 hours ago

World Cup 2022: Germany gets a late goal to tie Spain 1-1

Niclas Fullkrug scored in the 83rd minute to get the Germans a point and give them a realistic shot of...

Sports3 hours ago

Mike White looks like Jets’ QB savior in win

With Mike White at quarterback, the Jets torched the Chicago Bears in a 31-10 win on Sunday racking up three...

Technology Hot News

Is Elon Musk Really Going to Buy Twitter? Is Elon Musk Really Going to Buy Twitter?
Technology1 month ago

Is Elon Musk Really Going to Buy Twitter?

Elon Musk, the owner of the electric car company Tesla, CEO of SpaceX, and the richest man in the world,...

WhatsApp services were affected across Pakistan, restored after 2 hours WhatsApp services were affected across Pakistan, restored after 2 hours
Technology1 month ago

WhatsApp services were affected across Pakistan, restored after 2 hours

WhatsApp services were affected in various countries of the world, including Pakistan, and India due to this users were facing...

Bitcoin vs Litecoin: A guide to understanding cryptocurrencies Bitcoin vs Litecoin: A guide to understanding cryptocurrencies
Technology2 months ago

Bitcoin vs Litecoin: A guide to understanding cryptocurrencies

Cryptocurrencies currently occupy an odd place in society. They are no longer the super niche bizarre currency beloved by tech...

Personal data of people is selling on Google Play and Google Ads Personal data of people is selling on Google Play and Google Ads
Editor Picks2 months ago

Personal data of people are sold on Google Play and Google Ads

It’s been two to three years since Google has been unknowingly hosting multiple apps from malicious actors who sell personal...

Protonmail is down a second time in the past 24 hours Protonmail is down a second time in the past 24 hours
Technology5 months ago

Protonmail is down a second time in the past 24 hours

An end-to-end encrypted email service Protonmail is down a second time in the past 24 hours, netizens reported on social...

What's better for the student: a tablet or a laptop What's better for the student: a tablet or a laptop
Technology6 months ago

What’s better for the student: a tablet or a laptop

Some analysts argue that computers have outlived their usefulness. There is some truth in this: PC and laptop sales are...

Tesla founder Elon Musk holds the Twitter deal temporary Tesla founder Elon Musk holds the Twitter deal temporary
Technology7 months ago

Tesla founder Elon Musk holds the Twitter deal temporary

USA: Elon Musk, the founder of companies like Tesla and SpaceX, can actually buy anything in the world. Last month,...

How Zafar Supari is utilizing his ability on Snapchat? How Zafar Supari is utilizing his ability on Snapchat?
Technology7 months ago

How Zafar Supari is utilizing his ability on Snapchat?

Pakistan: Zafar Supari a public figure, businessman, and social media sensation has crossed one hundred thirty-three thousand 133k subscribers on...